Shipping and returns
The short version: we are a catalogue, Amazon is the shop. Every product here is a live Amazon.in listing, so your payment, your delivery and your returns all run through Amazon with the buyer protection that comes with it. We would rather send you somewhere you already trust than ask you to trust a new checkout.
Who actually ships my order?
Amazon does. Every product on this site is an Amazon.in listing, and tapping "Buy on Amazon" hands you over to Amazon for payment, delivery and returns. We never take your card details or your address, because we never see them.
How long does delivery take?
The delivery date shown on the Amazon listing at checkout is the one that counts. Metro addresses usually land in two to four days and smaller towns take longer. We do not control this and cannot promise a date the listing has not.
What is the return window?
Amazon's standard return policy for the listing applies, which for most of our products is a returns window of seven days from delivery. The exact window is stated on the product page on Amazon before you pay. Returns are raised in your Amazon account, not with us.
Something arrived damaged. What do I do?
Raise it as a return or replacement in your Amazon orders page, which is the fastest route to a refund. Then message us on WhatsApp with the order ID if you want us to look at what went wrong, because damage in transit usually means our packing needs fixing.
Do you deliver outside India?
Not at the moment. Everything ships within India through Amazon.in. For international bulk enquiries, message us and we will tell you honestly whether it is worth doing.
How do bulk and corporate orders work?
Differently from everything above. Bulk orders are quoted over WhatsApp, invoiced directly, and shipped by us rather than by Amazon, so the timeline depends on the quantity and your date. Tell us the count and the deadline first, because for weddings the deadline is usually the constraint.
Still stuck?
If your question is about an order that has already shipped, Amazon can act on it and we cannot. For anything else, including bulk quotes, wrong or missing items and questions about a product before you buy, WhatsApp is the fastest way to reach a person here.